Payment is required with your order or immediately upon receipt of your invoice.
Recurring monthly and quarterly invoices are automatically charged to the credit card provided.
We understand that this is not always possible for a number of reasons, and suggest that if you are having payment difficulty or cannot arrange payment to contact us to arrange payment or vary your subscription.
Reminder invoices are automatically sent. If your payment is overdue after a period of 21 days, your services are at risk of suspension.
Monthly and quarterly payments are charged to your credit card each period. We accept Visa, Mastercard and American Express cards.
Six monthly or annual payments can be made by credit card, direct deposit or by PayPal and Stripe.
By Commonwealth Bank Australia transfer to:
Name : Erick Octavian
BSB : 062-105
Account : 1087 9823
We do not accept cheques.
As part of the services we provide we are obliged to ensure that services are to the best of our ability error free and fully operational.
Our services are intended to assist you in the marketing of your business and to provide tools that allow you to increase exposure to your clients and prospective clients. We cannot guarantee any outcome from the use of these services.
It is your responsibility to make use of our services. The greater and more effectively you utilise our services the greater the likelihood of a financial return.
We will help you with our services and modify them from time to time based on suggestions and our own knowledge.
However, it is solely your responsibility to see that our services are implemented in the most effective way with reference to your own marketing plan.
Where website and social media subscriptions have been suspended due to late payments we will require any outstanding balances to be paid and may also apply a reactivation fee.
If there has been an ongoing pattern on non-payment which results in additional administrative costs to us, we may also require payment in advance of 3, 6 or 12 months
No, none of our services require you to be in a locked in contract. If you wish to cancel your services, all you need to do is contact us and let us know by email.
You cannot, however, receive a refund for any subscription period for which you have prepaid.
We retain intellectual property rights to all software, techniques, content and design elements that we have provided.
Everything that you have provided to the site, such as logo, copy etc remains your intellectual property.
Domain management refers to the systems used to register, host and manage your domain name.
Website management deals with the nuts and bolts of your actual website, making sure that it is functioning and that necessary updates are made.
Yes, we can integrate other web applications into your website. The time and cost involved with integrating different applications varies significantly, so we quote on a case by case basis. If the integration is simple, we are often happy to complete the work free of charge.
However, if there is coding involved then we will quote accordingly.
We give you permissions to edit content on your own site. However, we advise that if you are updating images or want to add new pages that you contact us and we are more than happy to do it for you as part of your ongoing subscription.
We will update your newsfeeds with new content every week for blog subscription. We also suggest clients be as active as possible on their own blogs and news feeds in order to make the most out of our products and improve SEO.
Website packages are based on a defined set of features. Clients from time to time have requirements that do not form part of our normal subscription. In those cases we can provide custom development. Custom development is quoted and invoiced in advance.
Websites subscriptions include more than just hosting. The features included in our website package will vary from time to time as we add to and change our packages. You will need to refer to the package subscribed to to determine which specific features are included.
Your ongoing subscription costs includes:
- HTTPS secured
- Mobile optimised
- Software updates
- Regular maintenance
- Secure hosting
- Social media button
- SEO monitoring
- Spam and malware detection
- Automatic XML sitemap
- Google analytics
Your website is a subscription based service, so if you cancel the website will be taken down and eventually removed permanently from our servers.
A website update is a form of preventative maintenance that involves updating a website’s software and database to ensure that any security patches or glitches are up-to-date and secure.
The process normally takes around two hours and there should be no interruption to a client’s service, unless we notify you specifically beforehand.
Annual reviews are included in each website package and therefore do not incur any extra cost.
Reviews involve some design and content changes, as well as website database and software application updates. The review also gives us the opportunity to add any new features that have become standard since a website’s last review.
We do require a small, but necessary time commitment from website owners during the website review. Our work is best carried out with client feedback, so if you have any feedback or suggestions, we would enjoy discussing them with clients during the update.
Reviews take place annually from the last review, so if you delay it for too long, you are not getting the full value of your subscription.
A website’s second annual review is different from the first, as it involves a full redesign process. It involves making some significant design and content changes, as well as updating the website database and software application.
A domain name is a form of identification used for assigning online addresses to Internet web servers. It gives users administrative authority and control, as well as giving every Internet server a memorable address. Domain names are formed by the rules and procedures of the Domain Name System (DNS).